Privacy Policy

1. Introduction

Stonewell ("we", "our", "us") is committed to protecting the privacy and personal information of our clients, their families, and visitors to our website. This policy explains what information we collect, how we use it, and what rights you have in relation to it.

This policy applies to all personal data processed by Stonewell in connection with our in-home elderly care services and our website at stonewen.club. It is governed by the Personal Data Protection Act (個人資料保護法, PDPA) of Taiwan.

2. Data We Collect

Information provided by you:

• Full name and contact details (phone number, email address)
• Physical address (for scheduling and care delivery purposes)
• Health-related information about the senior receiving care (shared voluntarily for care planning)
• Messages and enquiries submitted through our website contact form

Information collected automatically:

• Browser type and version
• Pages viewed and time spent on the website
• Referring website address
• Cookie data (see Section 5)

3. How We Use Your Information

We use personal data for the following purposes:

• Responding to enquiries and scheduling consultations
• Delivering and coordinating in-home care services
• Communicating care plan details with families
• Sending service-related updates and notifications
• Improving our website and understanding how visitors use it
• Complying with legal obligations under Taiwanese law

Legal basis: Processing is based on your consent (for web enquiries and cookies), contractual necessity (for service delivery), and legitimate interests (for internal service improvement).

4. Data Retention

Client care records are retained for a minimum of five years following the end of a care engagement, in accordance with applicable Taiwanese regulations. Website enquiry data is retained for up to two years. Analytics data is aggregated and anonymized within 14 months. You may request deletion of your personal data at any time (see Section 7).

5. Cookies

Our website uses cookies to support basic functionality, understand site usage, and remember your preferences. Essential cookies are required for the site to operate. Optional cookies (analytics and preferences) are only set with your consent.

For full details and to manage your preferences, please see our Cookie Policy.

6. Data Sharing

We do not sell or rent personal data to third parties. We may share limited information in the following circumstances:

• With assigned caregivers, strictly to the extent needed to deliver care
• With analytics service providers (data anonymized where possible)
• Where required by law or by a competent authority in Taiwan
• In the context of a sale or transfer of all or part of the business (prospective buyers would be bound by this policy)

7. Your Rights

Under the PDPA and applicable Taiwanese law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal retention obligations)
• Object to processing of your data for particular purposes
• Withdraw your consent at any time (without affecting prior processing)
• Lodge a complaint with the relevant authority in Taiwan

To exercise any of these rights, please contact us at [email protected]. We will respond within 15 business days.

8. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or disclosure. These include access controls, encrypted communications where applicable, and staff confidentiality obligations. In the event of a data breach affecting your personal information, we will notify you and relevant authorities as required by law.

9. Third-Party Links

Our website may contain links to external resources. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Children's Privacy

Our services are intended for use by adults (18 years and over). We do not knowingly collect personal data from persons under 18 through our website.

11. Policy Updates

We may update this policy from time to time. Material changes will be communicated by posting the updated policy on this page with a revised "Last Updated" date. Continued use of our services constitutes acceptance of the current policy.

12. Contact

For privacy-related queries or to exercise your rights:

Stonewell
No. 249, Section 1, Fuxing South Road, Taoyuan District, Taoyuan 330, Taiwan
Email: [email protected]
Phone: +886 3 781 2291