Terms & Conditions

1. Definitions

• "Stonewell" refers to our business operating from No. 249, Section 1, Fuxing South Road, Taoyuan District, Taoyuan 330, Taiwan.
• "Service" refers to the in-home elderly care plans and related coordination services we provide.
• "Client" means the individual receiving care or the family member or representative who enters into a care arrangement on their behalf.
• "Agreement" means these Terms & Conditions together with any care plan or service confirmation issued by Stonewell.
• "Caregiver" means the Stonewell-assigned aide attending the client's household.

2. Acceptance of Terms

By engaging Stonewell's services, requesting a consultation, or submitting an enquiry through our website, you confirm that you have read and agree to these Terms & Conditions. These terms apply to all clients and enquirers aged 18 and over, or their authorized legal representatives.

If you do not agree with any part of these terms, please do not proceed with using our services or website.

3. Service Description

Stonewell provides in-home elderly care services in Taoyuan and surrounding areas of northern Taiwan. Our care plans include:

• Morning & Evening Routine Help (Plan 01)
• Household & Meal Support (Plan 02)
• Personalized Full-Day Care (Plan 03)

Services are subject to availability. Stonewell reserves the right to decline or end a service engagement if it is not feasible to maintain appropriate care standards.

4. User Responsibilities

When engaging Stonewell's services, you agree to:

• Provide accurate and complete information during the intake process
• Inform Stonewell of any relevant medical conditions, allergies, or safety considerations affecting the senior's care
• Ensure the household environment is reasonably safe for the caregiver
• Treat Stonewell caregivers with respect at all times
• Notify Stonewell promptly of any changes in the senior's condition or care requirements
• Not to solicit or directly engage Stonewell caregivers for private arrangements outside of the Stonewell engagement

5. Payment Terms

Service fees are quoted in New Taiwan Dollar (NT$). Pricing is outlined in the care plan confirmation provided to each client. Payment terms will be specified in the service agreement.

Stonewell accepts bank transfer and other agreed payment methods. Invoices are issued monthly or as otherwise agreed. Late payments may result in a temporary suspension of services.

Refund eligibility is assessed individually. Where services have not yet commenced, deposits may be returned in full. Once services have begun, fees are charged for the period of service delivered.

6. Service-Specific Terms

Scheduling and Cancellations:

Clients may request changes to scheduled visits with a minimum of 48 hours' notice. Cancellations made with less than 24 hours' notice may be subject to a partial charge at Stonewell's discretion.

Caregiver Assignments:

While Stonewell makes every effort to maintain consistent caregiver assignments, we reserve the right to assign a substitute caregiver where necessary due to illness, leave, or other operational requirements.

Scope of Care:

Caregivers provide non-medical assistance only. They are not licensed medical professionals and will not administer injections, perform wound care, or provide services outside the agreed care plan scope.

7. Intellectual Property

All content on the Stonewell website—including text, images, and care methodology documentation—is the property of Stonewell and may not be reproduced, distributed, or adapted without prior written permission.

8. Disclaimers

Stonewell provides care support services and makes no representations regarding specific health outcomes for seniors receiving care. Our services are complementary to—not a replacement for—medical diagnosis and treatment by qualified healthcare professionals.

The information provided on our website is for general informational purposes. It does not constitute medical, legal, or financial advice.

9. Limitation of Liability

To the extent permitted by law, Stonewell's total liability arising from a service engagement is limited to the fees paid for the period in which the issue arose.

Stonewell is not liable for indirect, consequential, or incidental loss arising from the use of our services, except where caused by our own gross negligence or willful misconduct.

10. Termination

Either party may end a care arrangement with 14 days' written notice, unless otherwise specified in the care plan agreement. Stonewell may terminate arrangements immediately where client conduct endangers the caregiver's safety or wellbeing.

Upon termination, outstanding fees for services delivered become immediately payable.

11. Dispute Resolution

In the event of a dispute, both parties agree to first attempt informal resolution by contacting Stonewell's coordination team directly. Where informal resolution is not achieved, disputes will be referred to mediation before any formal proceedings.

These terms are governed by the laws of the Republic of China (Taiwan). Any proceedings shall be brought before the courts of Taoyuan.

12. General Provisions

• If any provision of these terms is found unenforceable, the remaining provisions remain in full force.
• Failure to enforce a provision does not constitute a waiver of future enforcement.
• These terms represent the entire agreement between Stonewell and the client in respect of the services described.
• Stonewell may update these terms periodically. Changes are communicated by updating this page.

13. Contact

For questions about these terms:
Stonewell
No. 249, Section 1, Fuxing South Road, Taoyuan District, Taoyuan 330, Taiwan
Email: [email protected]
Phone: +886 3 781 2291