Families We've Supported
What families
say honestly.
These are real accounts from families in Taoyuan who worked with Stonewell—shared with their permission, in their own words.
Back to Home400+
Families supported
10
Years in operation
4.8
Average satisfaction
96%
Would recommend us
Client Reviews
What families share after working with us
Lin Chun-Hua
Zhongli District, Taoyuan
"My mother was very hesitant at first—she didn't want anyone coming into her home. The Stonewell coordinator took the time to visit with us once before any care started, just to chat. By the third week, my mother was looking forward to seeing her aide in the morning. That change meant everything to our family."
Plan 01 — Morning & Evening · February 2025
Wang Ming-Tsung
Taoyuan District
"We chose the household plan for my father after he had a fall and we realized he was struggling to keep the kitchen in order. The aide is respectful and doesn't disrupt his routine—she works around him. The meals she prepares are better than what we could do ourselves. One thing I'd say: it took a couple of weeks to find the right match, but it was worth the wait."
Plan 02 — Household & Meals · January 2025
Chen Yu-Fen
Bade District, Taoyuan
"My grandmother has dementia and we were very worried about consistency—having different people in the house each day was making her anxious. Stonewell's full-day plan gave her the same caregiver every morning, and within six weeks the anxiety had noticeably lessened. The aide is patient and genuinely warm with her."
Plan 03 — Full-Day Care · December 2024
Huang Li-Wei
Pingzhen District, Taoyuan
"I live in Taipei and my father lives alone in Taoyuan. Being able to call Stonewell's office and get a real update—not just reassurance—made a significant difference to my peace of mind. They don't just manage the care; they include the family in the picture. That's rare."
Plan 01 — Morning & Evening · March 2025
Tsai Jing-Ru
Taoyuan District
"We started with Plan 02 for meals and cleaning, and after a few months moved to the full-day plan when my mother's mobility declined. The transition was handled well—the same coordinator stayed involved throughout, and we didn't have to start the explanation process over again. That continuity was really valuable."
Plans 02 & 03 · November 2024
Su Kuo-Chen
Luzhu District, Taoyuan
"My father resisted the idea of home care for over a year. What changed his mind was meeting the aide before she started—just a normal cup of tea and a conversation. He said afterwards that she 'seemed like a decent person.' Six months later he told me it's the best decision we made."
Plan 03 — Full-Day Care · January 2025
In Depth
Three families, three paths through care
Case Study 01 — Zhongli District
The Situation
An 81-year-old woman living alone who had recently been discharged from hospital after a minor stroke. Her daughter, based in Xinbei, was making daily commutes to help with mornings—a situation that was not sustainable for either of them.
What We Did
We started with Plan 01 (morning and evening visits) and introduced the caregiver through two unpressured meetings before the first working day. The care plan documented post-stroke mobility needs and specific preferences in detail.
The Outcome
Within three weeks the daughter's daily commuting stopped. After four months the senior asked to expand to Plan 03. The daughter described the change as "returning to having a normal relationship with my mother instead of just being her carer."
Case Study 02 — Taoyuan District
The Situation
A family whose 76-year-old father had been managing independently but whose diet had deteriorated noticeably—skipping meals, relying on convenience food, losing weight over several months. Nutrition was the core concern.
What We Did
Plan 02 was recommended—five visits per week for housekeeping and meal preparation. The aide worked with the family to document his food preferences and learned his preferred eating times. No meals were imposed; they were built around his habits.
The Outcome
After two months, the family noticed visible improvement in his energy and mood. His GP commented positively at a routine check-up. The father, who had initially been indifferent to the arrangement, began greeting the aide at the door.
Case Study 03 — Bade District
The Situation
An 84-year-old woman with moderate dementia whose family was split between wanting professional care and not wanting to disrupt her daily environment. Her episodes of confusion were increasing and mornings had become particularly difficult to manage.
What We Did
We matched her with an aide experienced in dementia care, prioritizing patience and communication style. The full-day plan was introduced gradually over three weeks to avoid sudden change. The care plan included specific notes on calming strategies and orienting phrases.
The Outcome
Morning distress episodes reduced significantly over the first two months. The family, who had been considering a care facility, chose to continue with home care. Eight months later the arrangement remains in place, with the same caregiver still attending daily.
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